Privacy Policy

Costa Group Holdings Limited ACN 151 363 129

Privacy Policy

Costa Group Holdings Limited and its related entities (referred to as Costa, we or our) are committed to the protection of your Personal Information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

This Privacy Policy describes the manner in which Costa collects, holds and uses Personal Information that is covered by the Privacy Act. It is not intended to cover categories of Personal Information that are not covered by the Privacy Act.  If you wish to make any inquiries regarding this Privacy Policy, you should contact Costa in any of the ways specified in clause 14.

Costa may, from time to time, review and update this Privacy Policy including to take into account new laws, regulations and technology.  All Personal Information held by Costa will be governed by our most recent Privacy Policy, posted on our website ( (Website).  Our most recent Privacy Policy will apply to our collection, use and disclosure of Personal Information.

  1.             What is "Personal Information"?

"Personal Information" is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not.

  1.             What Personal Information do we collect and hold?

Costa may collect and hold Personal Information such as your name, gender, date of birth, age, contact details (including your address, phone number and email, whether personal or for work), financial information, payment details, bank account details, tax file number and/or products and services information and preferences.

  1.             Why do we collect Personal Information?

3.1         Costa collects Personal Information from customers, employees, contractors and other individuals that is reasonably necessary for one of more of our functions or services, including: in order to allow us to conduct our business functions, to market and sell our products and services, to conduct employee or shareholder related activities and to conduct product and market research related activities.

3.2         If you choose not to provide your Personal Information to Costa, we may not be able to undertake certain activities for you such as providing you with requested information, products or services.

  1.             When and how do we collect Personal Information?

4.1         Costa collects Personal Information when you: become an employee of Costa, visit our Website, supply or buy products or services, request information about us or our products or services, provide feedback, contract with us, become or apply to become a shareholder, fill in a form on our Website, fill in one of our surveys, or contact us by telephone, facsimile, email, post or in person.

4.2         Costa may also collect Personal Information about you via third parties including our suppliers, merchants, survey providers or marketers.

4.3         In some circumstances we may receive Personal Information that we have not requested. If this occurs, we will comply with our obligations under the Privacy Act. You acknowledge that we may de-identify and/or destroy this information unless we are required to keep it by law.

  1.             Information collected via our Website

5.1         Costa will not collect any Personal Information about users of our Website except when they knowingly provide it or as otherwise described below.  For example, Costa may collect Personal Information from users when they:

(a)           complete an online form on our Website; and/or

(b)          complete one or more of our surveys; and/or

(c)           otherwise correspond with Costa.

Click Stream Data

5.2         When you visit and browse our Website, our Website host may collect Personal Information for statistical, reporting and maintenance purposes. Subject to clause 7.4, the Personal Information collected by our Website host will not be used to identify you.  The information may include:

(a)           the number of users visiting our Website and the number of pages viewed;

(b)          the date, time and duration of a visit;

(c)           the IP address of your computer; or

(d)          the path taken through our Website.

5.3         Costa's Website host uses this information to administer and improve the performance of our Website.


5.4         Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns.

5.5         If you access our Website, a cookie is downloaded onto your computer's hard drive when you first log on to our Website. You can adjust your internet browser to disable cookies, however Costa may not be able to provide you with all the service or functionality you require on our Website if you choose to do so.

Web Beacons

5.6         Web beacons are images that originate from a third party site to track visitor activities. Costa may use web beacons to collect aggregate data and provides this information to our Website host to administer and improve the performance of our Website.

  1.             How Costa uses the Personal Information it collects about you

6.1         Costa uses the Personal Information it collects about you for our business functions and activities, which may include the following:

(a)           to provide you with information, products or services you have requested;

(b)          to promote and market our products and services to you;

(c)           to personalise and customise your experiences on our Website;

(d)          to help Costa research the needs of its customers;

(e)           to conduct research for the purposes of improving existing products or services or creating new products or services;

(f)           to provide you with ongoing information about Costa and its activities;

(g)          to allow us to provide third party information and offers in which we believe you may be interested;

(h)           to comply with regulatory or other legal requirements;

(i)            for purposes related to the employment of our personnel and providing internal services to our staff;

(j)            if you are a shareholder or apply to become a shareholder, to process your application, service your needs as a shareholder, provide facilities or services that you request, and administer your shareholding; and

(k)           for any other purpose communicated to you at the time that the Personal Information was collected or for which you provided your consent.

6.2         Costa may use your Personal Information for a secondary purpose if that secondary purpose is related to those purposes in clause 6.1, if we have your consent or if otherwise provided for under the Privacy Act.

6.3         Costa may use your Personal Information to provide you with direct, targeted, or other marketing materials on an ongoing basis.  Costa may provide you with these materials by telephone, electronic messages (e.g. email), our digital services and other means.  Costa will only provide you with direct marketing materials where you would reasonably expect us to, or if you consent to receive direct marketing materials. We will seek your consent to provide you with direct marketing materials if we have obtained your Personal Information from a third party. Direct marketing communications may include promotional material about Costa or may relate to the products and services Costa, and our related entities, provide and other products and services which may be of interest to you.

6.4         You may opt out of receiving direct marketing material by contacting us in any of the ways specified in the direct marketing materials or as set out in clause 14.

6.5         Generally, we will only collect and use your Personal Information in accordance with this Privacy Policy. In the event that we collect or use Personal Information in ways other than as stated in this Privacy Policy, we will ensure that we do so in accordance with the Privacy Act.

  1.             Who do we disclose your Personal Information to?

7.1         Depending on the nature of your engagement with Costa, we may disclose your Personal Information to shareholders, officers and employees of Costa, third parties that provide products and services to or through Costa or our Website, directly to you (at your request), suppliers and other third parties, or otherwise as required by law.

7.2         Costa may also disclose your Personal Information to our Website host or software application providers in certain limited circumstances, for example when our Website experiences a technical problem or to ensure that it operates in an effective and secure manner.

7.3         We may also share non-personal, de-identified and aggregated information for research or promotional purposes. We will not sell your Personal Information to third parties for marketing purposes.

7.4         Unless otherwise specified in this Privacy Policy, Costa or Costa's Website host will not disclose any of your Personal Information to any other organisation unless the disclosure is required by law or is otherwise permitted by the Privacy Principles.

  1.             Disclosure of your Personal Information overseas

8.1         Your Personal Information may be disclosed outside of Australia to an entity in a foreign country, including entities in which Costa has an ownership interest. It is possible that such entity may be subject to foreign laws that do not provide the same level of protection of Personal Information as in Australia.

8.2         By providing your Personal Information, you acknowledge that you understand the risks associated with the disclosure of your Personal Information overseas and expressly consent to the disclosure of your Personal Information to an overseas entity.

  1.             Employee Records

Employee records are not generally subject to the Privacy Act.  As such this policy may not apply to the handling of employee information. Please contact us directly for information about our employee information handling practices.

10.        Storage and security of Personal Information held by Costa

10.1       Costa will take reasonable steps to protect your Personal Information from misuse, interference and loss and from unauthorised access, modification or disclosure.

10.2       Costa aims to keep your Personal Information secure and up to date.  We will comply with our obligations under the Privacy Act in relation to any Personal Information that we handle, including information which is held on Costa's computer systems.

10.3       Personal Information that is held by Costa in hard copy is stored securely on its premises and is only disclosed or used for the purposes described in this Privacy Policy

11.         Updating and Correcting your Personal Information

We will take reasonable steps to ensure that the Personal Information that we hold is accurate, up-to-date and complete.  You can update your Personal Information at any time by contacting Costa in any of the ways specified in clause 14.   Costa welcomes any changes to your Personal Information so as to keep our records up to date.

12.         How long will Costa keep your Personal Information?

12.1       We will keep your Personal Information only for as long as required for our business purposes and otherwise as required by Australian law.

12.2       Where we no longer need to keep your Personal Information in accordance with clause 12.1, we will take reasonable steps to destroy or de-identify your Personal Information.

12.3       If you wish to have your Personal Information destroyed or de-identified, please let us know and we will take reasonable steps to do so (unless we need to keep it for legal, auditing or internal risk management reasons).

13.         Finding out what Personal Information Costa holds about you

13.1       You are entitled to access Personal Information that Costa holds about you.  If you request access to your Personal Information, we will grant your request unless providing you with access would unreasonably impact upon the privacy of others or is not otherwise permitted under the Privacy Principles or at law.  If we refuse your request to access your Personal Information, we will provide you with written reasons for the refusal.

13.2       A request for access can be made by contacting Costa in any of the ways specified in clause 14.

14.         How to contact us

If you feel that your privacy has not been respected or that Costa has conducted itself inconsistently with this Privacy Policy, the Privacy Principles, a registered APP Code and/or the Privacy Law in respect of your Personal Information, or for any other queries, problems, complaints or communication in relation to this Privacy Policy, please contact us in any of the following ways:


write to:           Att: Privacy Officer

                             275 Robinsons Rd

                            Ravenhall, Vic 3023

 Last updated: June 2015